PHIL SPENCER ANNOUNCES TOP AGENTS FOR CUSTOMER SERVICE IN THE UK
Fife Properties scoops 5 awards at The ESTAS, the most prestigious awards in the UK property sector
The Fife based agency Fife Properties received the Gold award for Best Estate Agency in Scotland, Silver for Best Letting Agency in Scotland, Best Local Estate Agency Group in Scotland, No.1 Estate Agent in Fife and No.1 Letting Agent in Fife at the prestigious ESTAS Customer Service Awards 2022 sponsored by Coadjute, the biggest awards in the UK property industry. The winners were announced at the largest event in the property industry at the Grosvenor House in London and hosted by the country’s favourite TV property presenter Phil Spencer in front of a sell-out 1,200 guests.
Now in their 19th year the awards, which are powered by ESTAS own customer review platform, recognise the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 200,000 customer review ratings.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “I’ve said it many times, but the work of agents, conveyancers and brokers is vastly underrated by the general public and its only when clients go through the process that they understand the effort, complexity and hard work that goes into your job. Spencer concluded
“It’s your passion for what you do that makes The ESTAS the most important day in the property calendar every year.”
Estate and letting agents were recognised in counties and regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Ben Marley, Commercial Director at The ESTAS said “When we started, we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Nineteen years on ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer, mortgage broker or suppliers can win in the property industry.”
Dan Salmons CEO at headline partner Coadjute said “On behalf of the Coadjute team, warm congratulations to all the winners this year at The ESTAS. As headline partner Coadjute was delighted to see so many outstanding achievements recognised across the industry from everyone involved. It has been a real pleasure to support The ESTAS this year and we look forward to enabling the property industry to ‘work better together’ in the coming year.”
Jim Parker, Managing Director of Fife Properties said “Once again we are absolutely thrilled to be recognised in this year’s ESTAS for the 3rd year in a row. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise.”
Richard Cook, Lettings Director of Fife Properties said “It’s absolutely fantastic that once again we are recognised by our landlords for our commitment to customer service and getting results. I’ve always maintained that by exceeding our customers expectations the reward will follow and being voted Fife’s No.1 Letting Agent for the 12th time is an exceptional achievement.”
The Awards are organised by The ESTAS Group Ltd. www.theestas.com
For more information contact The ESTAS Group on 01892 610245/610398.
