Photo from left to right: Estate Agents Craig McNally, Sophie Gibbens, Lettings Director Richard Cook, Office Manager Susan Paterson and Letting Agent Kerin Marshall
Fife Properties Group scoops 4 awards at the 21st ESTAS the most prestigious awards in the UK property sector
The Fife based agency Fife Properties received the Silver for Best Estate Agency in Scotland, Silver for Best Letting Agency in Scotland and No.1 in Fife again for Sales and Lettings. at the prestigious ESTAS Customer Service Awards 2024 sponsored by Reapit & PayProp. The winners were announced by the country’s favourite TV property presenter Phil Spencer at the Grosvenor House in London in front of 1,000 of the UK’s top property professionals.
The awards, which this year celebrated their 21st anniversary, are powered by The ESTAS own customer review platform which recognises the best estate and letting agents for customer service based on service ratings from home movers who have been through the whole moving experience with an agent. This year’s results were calculated from over 300,000 customer review ratings.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “The ESTAS is a community of likeminded property professionals all focused on one mission – to deliver the best possible service they can time and time again to their clients. You’ve all been incredibly brave with your businesses; by joining our community you’ve declared your intentions to provide the highest standards of service, and you’re prepared to prove it.”
Estate and letting agents were recognised in regions and counties around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in the UK in sales and lettings.
Simon Brown, Founder of The ESTAS said “Moving house is one of the most stressful experiences we all have to deal with in life so finding the right agent to guide you through the journey is vital. At The ESTAS we put the spotlight on those firms that really are delivering the best customer service in the property sector. The results are based purely on verified customer reviews, so the winners really have been judged by the people that matter!”
Reapit and Payrop, support The ESTAS as Headline Partners. Neil Cobbold, Commercial Director said, “We’re extremely proud to be the headline partners for The ESTAS, because it’s all about recognising the fantastic work happening across the property industry. Celebrating those who go above and beyond for their customers really resonates with us at Reapit and PayProp, as we’re committed to empowering firms to succeed, many congratulations to the Fife Properties Group.”
Jim Parker, Managing Director of the Fife Properties Group said, “Once again we are absolutely thrilled to be recognised in this year’s ESTAS for the 5th time in a row. Doing the double in Scotland and the double in Fife for Sales and Lettings means so much to us and acknowledges the efforts our worldclass team put in every day, as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of our personal service, and this proves we are delivering what we promise.”
Richard Cook, Lettings Director of Fife Properties said, “It’s fantastic that once again we are recognised by our landlords for our commitment to customer service and getting results, especially with our new investors service. I’ve always maintained that by exceeding our customers’ expectations that reward will follow and being voted Fife’s No.1 Letting Agent for the 14th time is an exceptional achievement.”
