Fife Properties pulls a double whammy and makes the shortlist in biggest awards for letting agents and estate agents.
Fife Properties has been recognised for its outstanding customer service to its clients by the biggest award scheme in the UK residential property industry.
The ESTAS sponsored by Zoopla determines the best letting and estate agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent during the home moving process. This year saw record entries making the competition the toughest yet and one of the biggest surveys in the UK property industry with 36,000 customers completing one of the online ESTAS surveys.
Letting and Estate agents have been shortlisted in 30 regions around the UK. The regional and national winners will be announced at the 15th annual ESTAS ceremony at the Grosvenor House Hotel in London on 20th April. The awards will be presented by TV property expert Phil Spencer in front of 1,000 of the UK’s top property professionals, Spencer said “Any firm that enters The ESTAS has already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself”.
Richard Cook, Head of Lettings and Property Management said “We’re absolutely delighted to have made the shortlist again this year for the 8th time. The whole team are dedicated to delivering the highest level of customer service possible to our landlords, so this repeated recognition proves our hard work is paying off”.
Jim Parker, Group Office Owner and Head of Sales said “It’s a double whammy as this year has seen us shortlisted for house sales as well as lettings. We are consistently being sent a message by our landlords, sellers and buyers telling us we are doing a great job. The key is continued investment in training and improvement to not just be great, but to be outstanding. I know we have the right team that are committed to delivering this”
Simon Brown, founder of The ESTAS says “Our job is to highlight agents who are providing exceptional levels of customer care through the home moving process. At The ESTAS we believe the only way to judge the performance of an agent is to ask the clients who have experienced the whole service through to completion. It’s often later in the transaction when a firm really shows their worth and at those times it’s their experience and professionalism that gets the deal back on track.”
Athena Hubble, Commercial Director at headline sponsor Zoopla said, “This is our eighth year sponsoring The ESTAS and we are delighted to be once again supporting this key industry event. Customer feedback is essential to any organisation and it is fantastic to see the best in the industry being recognised for their efforts. Good luck to all those taking part and I look forward to meeting the winners on stage in April!”